Frequently Asked Questions

1. What is Ecusense®?  
Ecusense® is a Dutch webshop specializing in smart home products such as scent diffusers, smart lighting, and therapy lamps, with a focus on quality and ease of use.

2. How does the ordering process work? 
Simply choose your desired product, add it to the shopping cart, and pay securely using the available payment methods. After payment, we will process your order as quickly as possible.

3. How long does delivery take?  
We strive to deliver your order as soon as possible to the address you provided. If it takes longer than expected, we will inform you in time, and you may have the option to cancel.

4. Can I return my order?  
Yes, you have the legal right to return your order within 14 days of receipt, provided the product is unused and complete. More details can be found in our return policy.

5. How do I return a product?  
Send the product back to Ecustraat 71, 4879 NP Etten-Leur. Please contact our customer service first for return instructions and ensure proper packaging.

6. Are there extra costs for shipping and returns?  
Shipping costs are clearly stated at checkout. Return costs are at your own expense unless the product is damaged or delivered incorrectly.

7. Are all products safe and certified?  
Yes, all products comply with applicable European safety and quality standards, so you can buy with confidence.

8. Can I track my order?  
Once your order is shipped, you will receive a track & trace code to follow the delivery.

9. What if a product is defective or missing? 
Contact our customer service immediately. We will ensure the problem is quickly resolved with a replacement or refund.

10. Do you offer warranty on the products? 
Yes, we offer the statutory warranty on all items. For any issues, you can always contact us for advice and support.