General Terms and Conditions
1. General
These general terms and conditions apply to all orders placed through the Ecusense® webshop. By placing an order, the customer agrees to these terms and conditions.
2. Seller identity
Ecusense® (part of The Fold Group)
Vosdonk 37, a10
4879NC Etten-Leur (postal address)
Chamber of Commerce number: 98072889
Email: info@thefoldgroup.nl
3. Formation of the agreement
The agreement is formed once the customer receives an order confirmation by email.
4. Prices and payment
All prices include VAT and exclude any shipping costs unless otherwise specified. Payment is made via the payment methods offered through the webshop.
5. Delivery and delivery time
Ecusense® will process orders with care and deliver as soon as possible. All deliveries are made to the delivery address provided by the customer. If Ecusense® cannot deliver within a reasonable time, the customer will be informed and the order may be cancelled. The risk of damage or loss of products transfers to the customer upon delivery to the specified address.
6. Right of withdrawal
Consumers have the statutory right to cancel the purchase within 14 days after receipt without giving reasons. Return costs are at the customer’s expense unless otherwise agreed.
7. Warranty and complaints
Products comply with the statutory guarantee. Customers can contact customer service in case of defects. Details about the warranty apply according to the law and any additional conditions on the product page.
8. Liability
Ecusense® is not liable for damage caused by incorrect use of products. Liability is limited to the purchase amount.
9. Intellectual property
All intellectual property rights on the webshop and content belong to Ecusense®. Use is only permitted after written consent.
10. Privacy
Personal data is processed in accordance with the privacy statement available on the website.
11. Applicable law and disputes
Dutch law applies to these terms and conditions. Disputes will be submitted to the competent court in the Netherlands.